Ongoing Support
It's the backbone of any successful web or system development project. They ensure the longevity, efficiency, and user satisfaction of the developed product. Monthly support for web and ticketing system development provides continuous upkeep and improvement of these platforms. This typically includes bug fixes, performance optimisation, security updates, feature enhancements, and user support. Essentially, they ensure the systems function optimally and meet evolving business needs, relieving clients of the burden of managing these complexities in-house.
Where We Come In
User Support
Technical Assistance
Providing guidance and troubleshooting for clients & users encountering issues, looking for support in creating content, events or populating tickets / availability.
Customer Service
Addressing client enquiries, assistance with populating content / events and using feedback for improvement.
Training and Loom Videos: Creating resources to help internal staff to use the system effectively. SEO best practices and recommendations for any missed opportunities.
Enhance User Satisfaction
By providing timely assistance and resolving issues promptly.
System Upgrades
Feature & Additions
Implementing new functionalities based on user needs or market trends.
Technology Consultation
conducting research and offering advice on the best technology devices for your business or event operations.
Scalability
Ensuring the system can handle increased user loads or data volume and grow with you.
Continued Monitoring
System Health Checks
Regularly assessing system performance and identifying potential problems.
Bug Fixing
Identifying and resolving errors or glitches that may occur.
Performance
Continuously monitoring and improving system speed and responsiveness. Identifying bottlenecks and implementing solutions.
Security Audits
Detecting vulnerabilities and taking preventive measures.
Data Backup and Recovery
Implementing robust backup strategies such as server clusters
What your Support could look like
Optimisation
Who it's for:
Small Websites
(Up to 1000 ticket sales)
X5 hours of:
- Content population
- product set up
- Event & Ticket management
- CMS training
- Proactive SEO
Analytics Report
Unlimited Phone & Email Support
Growth
Who it's for:
Business / Ecommerce Sites
X4 hours of:
- Content population
- product set up
- Event & Ticket management
- CMS training
- Proactice SEO
- Third Party integration
X6 hours Development time
Unlimited Phone & Email Support
1 Hour virtual Support
Analytics Report
Fixed Daily Rates
Enterprise
Who it's For:
Large Websites & Events
X10 hours of:
- Content population
- product set up
- Event & Ticket management
- CMS training
- Advanced SEO
- Third Party integration
Complex Development
UX considerations & testing
Unlimited Phone & Email Support
Onsite Support
Priority Support
Dedicated Account Manager
Advanced Reports
Fixed Daily Rates
Onboard training for staff
Tech / Hardware Consultation
What our customers say
Liberty Engine were a very efficient and friendly team to work with. Over the last 12 months they have helped us in designing and implementing an integrated website, ticketing system, ski equipment hire system for our ski operations and upgrading our retail till and stock system for our Café, creating a bespoke package of products to suit our needs.
As a company we have enjoyed working with them, finding them to provide a professional personal service which was approachable, and willing act upon our feedback to develop systems which were fit for our needs. Their experience in this kind of work and development shone through, and they were able to bring forward ideas and systems they had extensive knowledge of to make things work better, always talking us through and explaining their solutions rather than just applying them. From the outset they took time to really understand our business and its needs. We’ve found the support given goes above and beyond anything we have received previously, with them on hand to give advice and responsive to any queries or issues we have. This personal touch means that most issues were resolved quickly with no fuss. I would highly recommend their services to any business who wants a five star service with people who are easy to deal with and at very reasonable prices.
Sarah McGuire – Finance Manager @ Glenshee Ltd |
