Ongoing Support

It's the backbone of any successful web or system development project. They ensure the longevity, efficiency, and user satisfaction of the developed product. Monthly support for web and ticketing system development provides continuous upkeep and improvement of these platforms. This typically includes bug fixes, performance optimisation, security updates, feature enhancements, and user support. Essentially, they ensure the systems function optimally and meet evolving business needs, relieving clients of the burden of managing these complexities in-house.

Where We Come In

User Support

Technical Assistance

Providing guidance and troubleshooting for clients & users encountering issues, looking for support in creating content, events or populating tickets / availability.

Customer Service

Addressing client enquiries, assistance with populating content / events and using feedback for improvement.

Training and Loom Videos: Creating resources to help internal staff to use the system effectively. SEO best practices and recommendations for any missed opportunities.

Enhance User Satisfaction

By providing timely assistance and resolving issues promptly.

System Upgrades

Feature & Additions

Implementing new functionalities based on user needs or market trends. 

Technology Consultation

conducting research and offering advice on the best technology devices for your business or event operations.

Scalability

Ensuring the system can handle increased user loads or data volume and grow with you.

Continued Monitoring

System Health Checks

Regularly assessing system performance and identifying potential problems.

Bug Fixing

Identifying and resolving errors or glitches that may occur.

Performance

Continuously monitoring and improving system speed and responsiveness. Identifying bottlenecks and implementing solutions.

Security Audits

Detecting vulnerabilities and taking preventive measures.

Data Backup and Recovery

Implementing robust backup strategies such as server clusters

What your Support could look like

We assess each clients support needs individually and create a custom support package based on the specifics. Here is what monthly support could look like for you and your business.

Optimisation

Who it's for:

Small Websites
(Up to 1000 ticket sales)

X5 hours of:

  • Content population
  • product set up
  • Event & Ticket management
  • CMS training
  • Proactive SEO

Analytics Report

Unlimited Phone & Email Support

Growth

Who it's for:

Business / Ecommerce Sites

X4 hours of:

  • Content population
  • product set up
  • Event & Ticket management
  • CMS training
  • Proactice SEO
  • Third Party integration

X6 hours Development time

Unlimited Phone & Email Support

1 Hour virtual Support

Analytics Report

Fixed Daily Rates

Enterprise

Who it's For:

Large Websites & Events

X10 hours of:

  • Content population
  • product set up
  • Event & Ticket management
  • CMS training
  • Advanced SEO
  • Third Party integration

Complex Development

UX considerations & testing

Unlimited Phone & Email Support

Onsite Support 

Priority Support

Dedicated Account Manager

Advanced Reports

Fixed Daily Rates

Onboard training for staff

Tech / Hardware Consultation

What our customers say

image of client's website

Responsive and flexible are the first two words that come to mind when I think about Liberty Engine. This applies not only to their software but also the great service they provide. Their software is easy to use and customisable

Giles Conisbee   |