Ongoing Support
It's the backbone of any successful web or system development project. They ensure the longevity, efficiency, and user satisfaction of the developed product. Monthly support for web and ticketing system development provides continuous upkeep and improvement of these platforms. This typically includes bug fixes, performance optimisation, security updates, feature enhancements, and user support. Essentially, they ensure the systems function optimally and meet evolving business needs, relieving clients of the burden of managing these complexities in-house.
Where We Come In
User Support
Technical Assistance
Providing guidance and troubleshooting for clients & users encountering issues, looking for support in creating content, events or populating tickets / availability.
Customer Service
Addressing client enquiries, assistance with populating content / events and using feedback for improvement.
Training and Loom Videos: Creating resources to help internal staff to use the system effectively. SEO best practices and recommendations for any missed opportunities.
Enhance User Satisfaction
By providing timely assistance and resolving issues promptly.
System Upgrades
Feature & Additions
Implementing new functionalities based on user needs or market trends.
Technology Consultation
conducting research and offering advice on the best technology devices for your business or event operations.
Scalability
Ensuring the system can handle increased user loads or data volume and grow with you.
Continued Monitoring
System Health Checks
Regularly assessing system performance and identifying potential problems.
Bug Fixing
Identifying and resolving errors or glitches that may occur.
Performance
Continuously monitoring and improving system speed and responsiveness. Identifying bottlenecks and implementing solutions.
Security Audits
Detecting vulnerabilities and taking preventive measures.
Data Backup and Recovery
Implementing robust backup strategies such as server clusters
What your Support could look like
Optimisation
Who it's for:
Small Websites
(Up to 1000 ticket sales)
X5 hours of:
- Content population
- product set up
- Event & Ticket management
- CMS training
- Proactive SEO
Analytics Report
Unlimited Phone & Email Support
Growth
Who it's for:
Business / Ecommerce Sites
X4 hours of:
- Content population
- product set up
- Event & Ticket management
- CMS training
- Proactice SEO
- Third Party integration
X6 hours Development time
Unlimited Phone & Email Support
1 Hour virtual Support
Analytics Report
Fixed Daily Rates
Enterprise
Who it's For:
Large Websites & Events
X10 hours of:
- Content population
- product set up
- Event & Ticket management
- CMS training
- Advanced SEO
- Third Party integration
Complex Development
UX considerations & testing
Unlimited Phone & Email Support
Onsite Support
Priority Support
Dedicated Account Manager
Advanced Reports
Fixed Daily Rates
Onboard training for staff
Tech / Hardware Consultation
What our customers say
We have worked with Liberty Engine since starting Glenshee Glamping and I would have no hesitation in recommending Anna and her team - they really have provided us first class professional service from day one.
Liberty Engine created and developed our website from an initial brief and now provide us with ongoing hosting and management services. Their bespoke CMS is really intuitive and easy to use so even a digital novice can quickly take control of their site content. We also benefit from top class account management through Jolene and the provision and administration of our social media channels and also content creation.
Our website is our most important selling tool and I have absolute confidence and complete trust in Liberty Engine to manage this for us as they consistently deliver us and our customers an amazing site experience.
Nathan Cole - Glenshee Glamping |
